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Shipping & ReturnsPlease read carefully

Your order will be fulfilled by the delivery date set out in the dispatch confirmation email or, if no delivery date is specified, then within 30 (THIRTY) days of the date of the dispatch confirmation email, unless there are exceptional circumstances. The Products will be at your risk from the time of delivery of the products to you.

Our European Delivery option covers the entire european area.

We endeavor to deliver your Products within the timescales set out – unfortunately, we are unable to guarantee that they will not be affected by unforeseen issues affecting our carrier. Under these circumstances, we do not issue any form of compensation.

Your order will be fulfilled by the delivery date set out in the dispatch confirmation email or, if no delivery date is specified, then within 30 (THIRTY) days of the date of the dispatch confirmation email, unless there are exceptional circumstances. The Products will be at your risk from the time of delivery of the Products to you.

Our Worldwide Delivery option covers most areas of the world, but our times delivery are referred to european area and are indicative.
We can not guarantee that the same delivery time will be respected for other areas of the world. If there will be delays in the shipment, we will not issue any form of compensation.
Your order will be fulfilled by the delivery date set out in the dispatch confirmation email or, if no delivery date is specified, then within 30 (THIRTY) days of the date of the dispatch confirmation email, unless there are exceptional circumstances. The Products will be at your risk from the time of delivery of the Products to you.

Cancellation rights for EU customers
You have a right to cancel a contract at any time within 14 (FOURTEEN) calendar days, beginning on the day after you received the product(s) without giving a reason. In this case, you will receive a full refund of the price paid for the product in accordance with our Returns Policy.
The cancellation period will expire after 14 (FOURTEEN) calendar days from the day on which you or a third party (of your consent) acquires physical possession of the product(s).
To exercise your rights to cancel a contract, you may use the model cancellation form available here, but it is not obligatory. You can also inform us electronically by visiting our Contact us page and completing the web form. If you use this option, we will provide an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay. The returns address will be indicated on the return confirmation mail.

Customers that purchase with VAT number can not exercise the right of cancellation.

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery if the products are damaged.

We will make a deduction from the reimbursement for loss in value of any product(s) supplied, if the loss is the result of unnecessary handling by you. Every WondeBold products are checked and photographed before the delivery to guarantee the quality of our products. If you notice that the package is damaged, please accept the delivery with reserve. Otherwise we won’t be able to refund you

We will make the reimbursement without undue delay, and not later than:

•    14 (FOURTEEN) days after the day we receive back from you any product(s) supplied; or
•    (if earlier) 14 (FOURTEEN) days after the day you provide evidence that you have returned the product(s); or
•    if there were no product(s) supplied, 14 (FOURTEEN) days after the day on which we are informed about your decision to cancel the contract.
•    We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur fees as a result of the reimbursement.
We may withhold reimbursement until we have received the product(s) back or you have supplied evidence of having sent back the product(s), whichever is the earliest.
You shall send back the product(s) without undue delay and in any event not later than 14 (FOURTEEN) days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the products before the period of 14 (FOURTEEN) days has expired.
You will have to bear the direct cost of returning the product(s).
You have a legal obligation to take reasonable care of the product(s) while it is in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. You are only liable for any diminished value of the product(s) resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the product(s).
Details of this statutory right to cancel, and an explanation of how to exercise it, are provided in the dispatch confirmation email.

Download Cancellation Form

Currencies
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